Information desk · FAQ
Questions, answered.
Products, the Studio app, shipping, and who is behind this.
01 · Products
What happens after I buy a digital product?
The download link is in your order confirmation email, seconds after checkout. No account needed to buy, and the order still shows in your account under the same email if the mail ever goes missing. Personal licence, one user. By completing the purchase you consent to immediate delivery and waive the 14-day withdrawal right for this digital download, as EU digital content rules require.
I lost my download link
Sign in at your account with the email you ordered with and the download sits with the order. Links stay live for 90 days after purchase. After that, email help@raxxo.shop with the order number and I send a fresh one.
What digital products do you offer?
Apps, tools, Claude Code skills and templates. The digital products page has the current list. New ones land when they are ready.
Do I get free updates?
Yes. Every digital product includes updates. You hear about a new version inside the app or by email.
What platforms are supported?
Depends on the product. Desktop apps run on macOS, Windows and Linux. Skills run wherever Claude Code runs. Each product page lists what it needs.
02 · Studio app
What is RAXXO Studio?
A social media copywriter that reads your video. Upload a video or image and get a title, caption, hashtags and a music pick. Try it free at studio.raxxo.shop.
What are the Studio plans?
Four tiers. Spark is free. Flame, Blaze and Neon are monthly subscriptions: billed once a month, renewing until you cancel, with no minimum term. Cancel and you drop back to Spark at the end of the month you have paid for. Prices are on the Studio page.
Does a pass renew?
Yes. A paid plan is billed monthly and renews automatically until you cancel. There is no minimum term: cancel in your account and it stops at the end of the month you have paid for, then your account drops back to the free Spark tier.
Does it work on mobile?
Yes. It is a web app built for phones first, and it runs in any modern browser.
03 · Shipping and merch
How does shipping work?
Printful prints and ships every physical product. Production takes 2 to 5 business days, then delivery runs 3 to 5 days in Germany, 5 to 10 in Europe, 7 to 15 in the USA and Canada, and 10 to 20 elsewhere. Shipping is calculated at checkout by weight and destination, before you pay. I ship to 40+ countries: the EU, the UK, Switzerland, Norway, the US, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the UAE. Details on the shipping page.
Can I return merch?
Yes. Printed pieces carry the full statutory right of withdrawal: 14 days from delivery, no reason needed. Email help@raxxo.shop and I handle it, the printer never does. Damaged or defective, same address and I replace it. Full terms in the Widerrufsbelehrung.
04 · Company
Who is behind RAXXO Studios?
One designer in Berlin, close to twenty years into brand and product work. AI multiplies what I can ship in a day. Taste, direction and the standard stay mine.
Who is Lexxa?
The studio's AI brand ambassador. Rendered by AI, directed by me, openly disclosed. She appears next to RAXXO on @raxxo.official.
Can I use RAXXO images for my own content?
The RAXXO character and Lexxa are my intellectual property. Merch you bought is yours to wear. Text generated by RAXXO Studio is yours to post. You cannot resell the artwork or use the characters for your own brand.
Still have questions?
Email help@raxxo.shop. I answer within one to three working days.